Exchange and Return Policy

At Amézquita, we understand that every garment is an extension of your identity. If, for any reason, you are not completely satisfied with your purchase, we have designed an exchange and return process to provide you with an experience that reflects our philosophy.

1. In-Store Exchanges

If you made your purchase at our physical store, you may exchange the item for another product within 30 days of purchase, as long as the item is in its original condition, with intact tags and the corresponding receipt.

Note: Promotional or discounted items are not eligible for exchange or return, except in the case of manufacturing defects.

2. Online Exchanges and Returns

Exchanges or returns for online purchases can be processed either in our physical stores or by mail to your address within 30 days of purchase.

  • Exchanges will be processed based on the original purchase value.

  • If you wish to exchange your product for one of higher value, you must pay the difference.

  • If the exchange is for a product of lesser value, no refunds will be issued. Instead, a Gift Card will be provided for future purchases.

To proceed with an exchange, you may visit any of our stores with your purchase receipt or send the item to the following address in Bogotá, Colombia:

📍 Address:
Calle 79b # 7-60, Calle de los Anticuarios, Casa Botero.
📞 Phone: (+57) 301 621 7975

Once we receive the package and verify that it meets the required conditions, we will process the exchange or refund within 5 to 7 business days and contact you via email. You will have the option to receive a Gift Card for the amount paid, valid for 3 months and redeemable for a future online purchase.

If you have any questions or need more information, feel free to contact our Customer Service Team at contact@amezquitashop.com.

Exclusions: Sale or end-of-season items are not eligible for exchange or return.

3. Conditions for Returns and Exchanges

  • Items must be unused, in their original packaging, with all intact tags, and without alterations.

  • Personalized or custom-made items are non-returnable and non-exchangeable.

4. Excluded Items

  • Items on promotion or final sale cannot be returned or exchanged.

  • Modified, washed, damaged, or used items will not be accepted.

5. Shipping Costs

  • Return shipping costs must be covered by the customer, except in cases of defective products or shipping errors, in which Amézquita will cover the costs.

6. Defective Products

  • If an item has a manufacturing defect, you may return or exchange it free of charge within 30 days of receipt. In this case, Amézquita will cover all related shipping costs.